---
id: 66262a982c6ae427498f9871
title: Task 6
challengeType: 19
dashedName: task-6
---

<!-- (Audio) Sarah: Oh, that's frustrating. Have you tried restarting it? -->

# --description--

Sarah is responding to Tom's issue with his computer and is asking a question to help troubleshoot the problem.

# --questions--

## --text--

What does Sarah want to know from Tom?

## --answers--

If he has tried restarting his computer to fix the issue

---

Why he is finding the computer so frustrating to use

### --feedback--

Sarah's question is specifically about a potential solution, not about why he's frustrated.

---

What files he is trying to open on his computer

### --feedback--

Her question is about a possible fix, not about the specifics of the files.

---

If he has contacted technical support for help

### --feedback--

Sarah is asking about a specific action Tom might have taken himself, not about seeking external support.

## --video-solution--

1

# --scene--

```json
{
  "setup": {
    "background": "company2-center.png",
    "characters": [
      {
        "character": "Sarah",
        "position": {
          "x": 50,
          "y": 0,
          "z": 1.4
        },
        "opacity": 0
      }
    ],
    "audio": {
      "filename": "9.3-1.mp3",
      "startTime": 1,
      "startTimestamp": 4.4,
      "finishTimestamp": 7.04
    }
  },
  "commands": [
    {
      "character": "Sarah",
      "opacity": 1,
      "startTime": 0
    },
    {
      "character": "Sarah",
      "startTime": 1,
      "finishTime": 3.64,
      "dialogue": {
        "text": "Oh, that's frustrating. Have you tried restarting it?",
        "align": "center"
      }
    },
    {
      "character": "Sarah",
      "opacity": 0,
      "startTime": 4.14
    }
  ]
}
```
